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2000 Annual Meeting

Roanoke, VA

Contributed Papers, Concurrent Interest Sessions and Poster Session Abstracts

MAC 2000 Home Page

MAC 2000
Contributed Papers,
Concurrent Interest Sessions & Poster Session Abstracts

MAC 2000 Home Page
Contributed Papers | Concurrent Interest Sessions | Poster Session Abstracts

Contributed Papers

"Transporting Services Across Galaxies - Library Services for Health Science Distance Education Students"
Andrew C. Morton, Access Services Manager, Tompkins-McCaw Library, Virginia Commonwealth University;
Melanie J. Norton, Document Delivery Librarian, UNC Health Sciences Library, University of North Carolina - Chapel Hill

Due to the rapid growth of distance education programs, much attention has recently been focused on associated library services. Students are gaining college credit from institutions that are located miles from their home. These programs offer electronic correspondence through the Internet or through the traditional method of paper-based mail. Libraries have been charged with answering the demand for library services to these students. Articles may be found that discuss services ranging from document delivery and electronic reserves, to virtual reference service. While much is being studied that address undergraduate and graduate students in traditional academic programs, little has been produced that focus on meeting the information needs of health science students. This paper will discuss the findings from a survey distributed to health science libraries in the Southeastern United States. The presentation will focus on the survey's findings and discuss the types of services being offered, associated charges, staff time and training, formal procedures and policies. We will also discuss the systems many libraries are quickly embracing in order to provide these services, such as, electronic delivery systems, e-reserve services, and automated ILL packages.
"Web Developments at FDA's Center for Drug Evaluation and Research (CDER)"
Sally Winthrop, Medical Librarian, FDA Medical Library

The web site at FDA's Center for Drug Evaluation and Research (CDER) consists of approximately 15,000 documents. Documents were first posted in 1996 to make the Agency's regulatory work available to drug industry and the public. While the CDER web site continues to serve industry, it is now becoming a leading source of drug and drug development information for consumers and health professionals. CDER's Medical Library Web Team has developed several web sites that explain an FDA process or function, or provide basic information about medications.

This paper will highlight a few of these projects to show how CDER is developing quick paths to essential information for experienced industry users, consumers, and health professionals. The approach to these projects was to analyze the information needs of targeted groups. Do the needs vary if the user is a small business owner, a university researcher, or a health practitioner? How do experienced users' needs differ from new users? How can large amounts of information be organized to make sense of very complicated regulatory processes?
"Librarians Beyond Their Traditional Roles"
Russet Hambrick, Chief of Education & Information Services, Southern Regional AHEC Library, Fayetteville, NC;
Wallace McLendon, Director, Information Systems, Mountain AHEC, Asheville, NC

Two librarians share their experiences as they evolve and transition from librarians to organizational leadership roles. The presentation will include: (a) additional cases and examples of librarians working in leadership roles outside of libraries, (b) the unique perspective and professional skills librarians bring to the organization's operating and planning process, and (c) the additional skills and perspectives the presenters have needed to develop to "hold-their-own" at the organization's leadership table. The presenters will also make a case that librarians, with new roles and titles, can and should retain their librarian identity while sitting among CEOs, CFOs, and board members. Throughout the presentation, the presenters' will emphasize librarians' escalating value in the organization.
"To Boldly Go . . . Enterprising Instruction in Cyberspace"
Lynne U. Turman, Education Services Librarian, Tompkins-McCaw Library, Virginia Commonwealth University;
Pascal V. Calarco, Advanced Technologies Librarian, Tompkins-McCaw Library, Virginia Commonwealth University;
Phyllis C. Self, Vice Provost, Academic Technology, Virginia Commonwealth University

Information technology holds the promise of transforming the delivery of higher education. Nowhere is this more clearly demonstrated than in the growth of university-sponsored distance education courses in the last few years. Distance learning programs take on many forms and employ a variety of technologies to deliver instruction to students who may be disadvantaged by limited time, distance or physical disability. At Virginia Commonwealth University, the School of Allied Health Professions has launched an innovative doctoral program based on Internet instruction and other distance learning technologies. Students in the program visit campus twice each year, but during most of the academic year, they interact with instructors and each other through the World Wide Web. The course of study for the Health Related Sciences Ph.D. degree includes a common interdisciplinary core and specialty track courses. During their third year, students take the common core course entitled Health Informatics. The primary objective of this course is to provide a fundamental understanding of the theoretical basis and practical application of health informatics issues. First offered beginning in July 2000, the course was developed and led by librarians at Tompkins-McCaw Library and the former library director. The authors will describe the unique content and delivery aspects of the program, outline the planning considerations needed to develop the course, and discuss the challenges of online teaching.
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Concurrent Interest Sessions

"MEDLINEplus and Consumer Health Initiatives at NLM/NIH"
Adam Glazer, Reference Librarian, Reference and Customer Service Section, National Library of Medicine
"NN/LM Update on What's New with DOCLINE, SERHOLD, PubMed Central"
the staff of the Southeastern/Atlantic NN/LM
"Reinventing/Reinvigorating Your Library Career: Strategies for Successful Mid-Career Course Corrections"
Janice Lester, Librarian, The Institute for Genomic Research;
Mary Ryan, National Library of Medicine;
Brenda Seago, Computer Based Instruction Lab, Virginia Commonwealth University;
Sally Winthrop, Medical Librarian, FDA Medical Library
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Poster Session Abstracts

Reaching for the Stars: AnswerPoint: A Hospital Library/Public Library System Cooperative Effort
Jane Borland, Medical Librarian, Mary Washington Hospital, Fredericksburg, VA

Cooperation has been defined as "doing with a smile what you are compelled to do." The Medical Library of Mary Washington Hospital and the Central Rappahannock Regional Library (CRRL), both in Fredericksburg, Virginia, agreed to cooperate to bring health information to consumers. With funding from the National Library of Medicine, a small hospital library and the largest regional public library system in Virginia are joining forces to provide electronic access to health information for the public. Populations especially targeted by this venture include young adults, the elderly, and low-income groups. Project objectives include training CRRL public service staff to use the databases and programs of the National Library of Medicine, especially PubMed and MEDLINEplus; offering specialized workshops for the public; and designing and mounting a Web site - AnswerPoint. AnswerPoint will cluster key links to health information resources provided by the libraries, to useful Internet sites, and to regional, state, and local consumer health resources and services. Hopefully, the citizens of our area can "reach for the stars" by using AnswerPoint to access reliable, up-to-date health information to help them make better-informed lifestyle and health care decisions.
Decisions, Decisions: The Changing Face of MEDLINE Access
Linda J. Collins, Education Librarian, Health Sciences Library, University of North Carolina at Chapel Hill;
Lynne Morris, Information Services Librarian, Health Sciences Library, University of North Carolina at Chapel Hill;
MaryBeth Schell, National Library of Medicine Associate Fellow, Health Sciences Library, University of North Carolina at Chapel Hill

The major enhancements made to the PubMed system in the fall of 1999 prompted many medical and health sciences librarians to reexamine options for offering MEDLINE access to their patrons. With the advent of PubMed's freely available, high-quality MEDLINE interface, previous decisions to purchase subscriptions for proprietary searching programs were open to question. In addition to cost, other issues needed to be considered. Proprietary systems require some form of authentication, such as Ids and passwords. What is the best method for determining which system is most advantageous for an extremely diverse user group, including many distance education students as well as off campus students on clinical rotations? It was also important to consider what patrons might miss if they no longer had local MEDLINE access. At the University of North Carolina at Chapel Hill, we tackled these issues by forming a task force to evaluate the pros and cons of these different options. Our group focused on analyzing the costs and benefits of continuing to offer MEDLINE through our local Ovid system or switching to MEDLINE access via PubMed. We also decided to examine a third option, Ovid Online, primarily because of its "OpenLinks" feature for linking to the full text of journal articles. This poster will highlight the methods used for our PubMed/Ovid comparative evaluation and discuss the results of our investigation.
Here comes IRIS...
Lynn Eades, Library Systems, Health Sciences Library, University of North Carolina at Chapel Hill;
Melanie Norton, Document Delivery Librarian, Health Sciences Library, University of North Carolina at Chapel Hill;
Michael London, Computing Consultant, Health Sciences Library, University of North Carolina at Chapel Hill

This year the UNC-Chapel Hill Health Sciences Library interlibrary loan and document delivery department initiated a new billing system for both lending and borrowing using IRIS software system. The software eliminates paper and saves both staff time and money by interfacing with an access database to create invoices for both interlibrary loan lending and borrowing. This poster session will share our trials and tribulations in implementing this billing module including workflow procedures and staffing.
Consumer Health Information Stars - Lighting the Path to Better Health
Janice Kelly, Executive Director, University of Maryland Baltimore Health Sciences and Human Services Library;
Jana Allcock, Consumer Health Outreach Coordinator National Network of Libraries of Medicine/ Southeastern/Atlantic Region, University of Maryland Baltimore Health Sciences and Human Services Library

Libraries are partnering with other libraries, associations, and not-for-profit services to provide general health information to their clientele. See the innovative progress in services developed as a result of NN/LM subcontracts for Access to Consumer Health Information, awarded earlier this year. Walk away with good ideas for developing your own local consumer health information service.
A New Approach to Library Orientation
Alice Kuller, Falk Library of the Health Sciences University of Pittsburgh;
Heather Midkiff, Falk Library of the Health Sciences, University of Pittsburgh;
Brian Lauer, Galter Health Sciences Library, Northwestern University

The Health Sciences Library System of the University of Pittsburgh has offered a library orientation for the first year medical students for many years. Traditionally, this orientation consisted of tours and classes (Medline, OPAC, & others). The students were divided into small groups and the librarians conducted tours and provided bibliographic instruction. This orientation required many hours on the part of the library staff and neither the librarians nor the students exhibited any enthusiasm. Three years ago a task force was formed to come up with a new approach. This poster displays the new orientation format, which is an "Open House".

The poster features the different library locations where the students go on a self-directed tour. Locations include the History of Medicine room to sign up for Medline and Electronic Resources classes and to meet the curator of the History of Medicine collection, the Reference Desk to receive a packet of information and a free vendacard, and the Computer and Media Center for an overview of the computer resources available. There is a refreshment area where cookies and soft drinks are available.

The "Open House" is scheduled during orientation week for an hour and a half. It provides an opportunity for the students to meet and talk to the librarians in an informal setting and to become familiar with the library and the services offered. The poster will include a summary of the student's evaluation and highlight changes to be implemented.
Everybody is a Star!
Beverly Murphy, Head, Marketing and Publications, Duke University Medical Center Library, Durham, NC;
Hattie Vines, Information Services Librarian, Duke University Medical Center Library, Durham, NC;
Janie Trumbull, Head, Cataloging Services, Duke University Medical Center Library, Durham, NC

"Everybody is a Star" will describe some of the activities that the Duke University Medical Center Library has undertaken in an effort to play a starring role in our institution. The poster will be presented in a threefold format. "Celestial Gems" will focus on individual accomplishments within the Medical Center Library and within MAC -- our MAC Stars."Let Your Stars Shine in October" will highlight exhibits and promotional materials such as banners, flyers, T-shirts, and prizes, used to publicize the Library during National Medical Librarians Month."Stellar Forces" will describe three recent, unique, and noteworthy library projects: The Physician's Art, a museum exhibition and publication produced through a collaborative effort spearheaded by the Medical Center Library's History of Medicine Collections, the production of an interactive Ovid MEDLINE tutorial, and the implementation of a Morning Report program for effective question building and searching skills for General Medicine and Pediatrics.
Creating an Evidence-Based Medicine Online Tutorial: collaborating stars make a championship team
Connie Schardt, Education Coordinator, Duke University Medical Center, Durham, NC;
Jill Mayer, Outreach Librarian, HSL, UNC-CH, Chapel Hill, NC;
Robert Ladd, Curriculum Support Specialists, HSL, UNC-CH, Chapel Hill, NC

During the Summer of 1999, Duke University Education Coordinator, Connie Schardt and UNC at Chapel Hill Outreach Librarian, Jill Mayer worked together to develop an Internet tutorial, Introduction to Evidence-Based Medicine.

The health sciences libraries at Duke and UNC-CH serve clinicians who are eager to learn Evidence-Based Medicine (EBM) and improve their understanding of the EBM process. Both libraries wanted to have an EBM online learning module. The NC AHEC Program was developing a digital library and needs assessments indicated the desire for an online EBM tutorial.

Schardt had experience in teaching EBM to medical residents at Duke and Mayer worked with 3rd year Internal Medicine students. Robert Ladd, curriculum support specialist and designer, took the content and designed the interactive, web presentation.

This poster will present an overview of the EBM tutorial and discuss the challenges involved in creating an online learning experience. It will illustrate the teamwork involved in combining content strength with project coordination and design to accomplish an online tutorial. The beta test and summary of user evaluations will also be presented.

Introduction to Evidence-Based Medicine tutorial
CARE (Cultural and Religious Education)
Alice Sheridan, Director, Jacob D. Zylman Health Sciences Library, Inova Fairfax Hospital, Falls Church, VA

CARE (Cultural and Religious Education) is an novel site on the intranet of Inova Health System created by members of the Multicultural Committee at Inova Fairfax Hospital. The goal of the site is to optimize patient care by enhancing the cultural sensitivity of Inova employees. It provides learning options and practical tips in working with a culturally diverse patient population. There are six sections within the site.
Healthcare Providers - Know thyself Reviews important background information to enhancing cultural competence in health care.
A Cultural Snapshot of Northern Virginia Presents global information on the cultural imperative for American society and a cultural profile of Fairfax County.
Culture and Religion Templates Overviews 17 cultures and 14 religions to increase awareness of cultural and religious norms.
Key Questions to Ask Provides a list of important questions to aid communication with culturally diverse patients and their families. Key phrases are in Spanish, Korean, Vietnamese and Farsi.
Individual Issues in Cultural Assessment Presents a listing of factors to consider in patient/family cultural assessment.
Resources Provides other resources including: Internet links, library resources, and advanced directives in 5 languages.
The Committee is multi-disciplinary, drawing members from clinical, chaplaincy, library, quality, and other service areas. The project received technical support from Information Systems and financial support by a grant from the Inova Health System Foundation.
Usability Studies and Surveys: Ensuring quality web site redesign, the University of Maryland's experience
Diane Fuller, MLS, Information Specialist, Health Sciences and Human Services Library, University of Maryland;
Brad Gerhart, Information Technology Support Specialist, Health Sciences and Human Services Library, University of Maryland;
Patricia Hinegardner, MLS, AHIP, Information Specialist, Health Sciences and Human Services Library, University of Maryland

The Health Sciences and Human Services Library (HS/HSL) of the University of Maryland formed a web redesign committee to restructure the HS/HSL web site, in the fall of 1999, The original site, developed in 1996, needed better organization, improved navigability and a more up-to-date look. A usability study was initiated to gain a better understanding of how faculty, staff and students use the current web site. Volunteers from across the campus participated in the study. Each volunteer verbalized what they were thinking as they attempted to locate eight assigned items on the web site. Two library staff members observed and recorded the volunteer's progress. A web-based survey was used to gather additional feedback about the site. A prototype site was developed incorporating the suggestions obtained from these evaluation mechanisms.

A second usability study was initiated to evaluate the prototype site. Suggested changes were incorporated and the site was released to the public in the spring of 2000. A survey to gather feedback about the new web site was initiated. This poster will highlight the results from the usability studies and the surveys.
MLA Benchmarking Initiative for Hospital Libraries
Sarah Towner Wright, Manager, Medical Library, Arlington Hospital, Arlington, VA, MAC Benchmarking Chapter Educator

In May, 1999, MLA's Board of Directors charged a new task force to define, develop, and evaluate a coordinated and comprehensive Web-based medical library benchmarking tool. The phenomenon of hospital and health systems mergers caused a need for hospital library demographic and benchmarking data. This new MLA initiative provides opportunities for hospital, academic, and specialty health libraries to learn more about the benchmarking process, compare data, establish best practices, and identify and work with a benchmarking partner.

The benchmarking database will be implemented gradually in multiple phases. Currently the project is in a beta test phase. After the data from 100 hospitals have been collected and analyzed, the database will be open to all libraries for input of data by the end of 2000. Although the database will be offered free to institutional members of MLA, all libraries will be able to participate in this project. By the end of 2001, an enhanced interface will allow librarians to gather data from the database. The benchmarking database is located on MLAnet at www. Your personal MLA ID# and password are needed to access the database. Each chapter of MLA has appointed a Benchmarking Chapter Educator (BCE). The job of the BCE is to serve as the authority in the chapter on the Benchmarking Initiative. It is important that you share your data and participate in the Benchmarking Initiative. Upcoming events will be announced in MAC Messages and on the MAC Listserv.
Other MAC/MLA Annual Meetings:
Pittsburgh, PA
Wilmington, NC
Roanoke, VA
Ocean City, MD

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Previous MAC/MLA Annual Meetings
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