Consumer Health Library Assistant Job Opening at VCU

We have an opening for a Community Health Education Assistant on the MCV campus at VCU. Posting closes in early July.

Primary Purpose of the Position and General Responsibilities:

As a part of the Tompkins-McCaw Library for the Health Sciences’ Research and Education Department, the majority of the time will be spent providing support and assistance in the Community Health Education Center (CHEC), a library for patients and their families located in VCU Health’s Gatway Building.
-Provide excellent customer service and basic information services including health information, basic instruction, and directions to CHEC and Tompkins-McCaw Library users.
-Refer complex reference or research related questions to the CHEC Librarian.
-Assist CHEC users with basic computer use, printing, photocopying, scanning, and faxing.
-Support planning and implementation of CHEC health and wellness programming and outreach activities.
-Create print and digital materials to advertise and promote programs. Staff CHEC table at health fair events.
-Assist the CHEC Librarian with the training of CHEC volunteers, interns, and students. In the absence of the CHEC Librarian, provide oversight to CHEC volunteers, interns, and students.
-Maintain accurate reporting of statistics across various platforms (LibAnswers, EMS, Google, social media analytics).
-Generate reports based on collected statistical data on a monthly or as needed basis.
-Create engaging content for social media to promote CHEC and CHEC activities.
-Assist with website and LibGuide maintenance including updating broken links as needed.
-Staff the Tompkins-McCaw Library Service Desk.
-Assist the Research and Education Department with events and special projects.
-Open and close CHEC daily. Open and/or close Tompkins-McCaw Library as scheduled.
-Ability to work some weekends as needed.
-Demonstrate a commitment to risk assessment (considering cost, benefit, and impact).
-Use software including Google Calendar, LibCal, and Event Management Systems (EMS) to book and maintain classroom reservations.
-Provide support for training and education sessions as needed.
-Track office supply inventory and place supply orders.
-Ensure the cleanliness and maintenance of CHEC by placing work orders as needed.
-Attend professional development and training sessions.
-Assist other library departments with projects on an as needed basis.
-Perform other duties as assigned.

Minimum Hiring Standards:

Strong service orientation and enthusiastic public service attitude
Ability to provide excellent customer service skills to a diverse population
Ability to work independently
Ability to work in a culturally diverse environment
Excellent organizational skills and attention to detail
Ability to handle multiple tasks concurrently
Ability to meet deadlines
Excellent oral and written communication skills
Excellent knowledge of computers and software applications such as Microsoft Office, including Word, PowerPoint, and Excel as well as Google Drive
Knowledge of best practices for social media including experience with Twitter, Facebook, Tumblr, Instagram, and other platforms
Ability to adjust work schedule based on business needs


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