Job Posting: Library Technician (East Carolina University)

Library Technician University-Journey
Vacancy #:  977214
Recruitment Range:  $31,200 – $47,710
Anticipated Hiring Range:  $31,200 – $44,500
Closing Date:  04/06/2023 

Organizational Unit Overview 

Laupus Health Sciences Library provides information services and resources in direct support of ECU’s Health Sciences Colleges and Schools, and all students, staff, and faculty therein. Laupus Library also provides expert consultations with professional librarians and staff for a variety of information, research support, and instructional support needs. 

The Laupus Health Sciences Library Access Services department is responsible for overseeing the circulation of Laupus Library materials, operates a reserve collection for course support, maintains, manages, and circulates the library’s audiovisual collection including videos, audio cassettes, anatomical models, slides, charts, microfilm, etc. 

Job Duties  

Handling requests for Interlibrary Loans and Document Delivery, including: receiving requests via telephone, letter, ALA request form, FAX, e-mail or through OCLC Interlibrary Loan subsystem or DOCLINE Interlibrary Loan subsystem and ranking them in priority order, based on a complex set of guidelines and judgments. 

Verifying citations for requested materials and preparing items for loaning, including: retrieving items from the collection, photocopying and/or scanning; charging out materials, handling accounts receivable and preparing orders for packing and shipping via the University Library mail room. 

Borrowing and Document Delivery items requested by patrons, including: verifying requested items are unavailable on the Main Campus, identifying sources for requested materials, completing the requests via appropriate means, processing the incoming materials, notifying the patron that materials have arrived and returning the materials to the loaning organizations and handling accounts payable (in absence of co-worker). 

Renewals, Recalls, and Over dues. Requests for renewals are received, evaluated and either approved, conditionalized, or denied. Recall notices and overdue notices are created, recorded, and sent to borrowers. 

Serving as the primary liaison with the Interlibrary Loan department of Joyner Library and all other University, Medical, Research, Hospital, AHEC libraries, etc., for Document Delivery, Borrowing, Lending or recall issues. 

Performing all Loaning, Borrowing, and Document Delivery functions in accordance with all applicable copyright laws. 

Recording and compiling Interlibrary Loan and Document Delivery statistics and providing monthly and annual statistical reports, using the current database and spread sheet applications. 

Processing overdue notices. 

Maintaining the ILL/ Document Delivery policies/fees and sending requests for updates on website as needed. Designing and maintaining projects relating to the automation of the ILL/ Document Delivery Department’s operations. 

Communicating with Collection Services regarding resource holdings and permissions. 

Service Desk: Provide excellent customer service while assisting patrons at the library Service Desk. Assistance may include but is not limited to checking library items in and out of circulation, basic clerical work, answering telephones, troubleshooting basic computer or software questions and/ or problems which may frequently require going to help patrons at the computer workstations in the Reference area, accepting payments for fines or fees for services, providing basic assistance for patrons in need of finding books, renewing library checked-out materials, accessing research databases and other online library resources. Provides general reference assistance and refers patrons to the appropriate liaison when necessary. 

Minimum Education/Experience  

High School diploma or equivalency and two years of experience in library services, office support, or related field; or equivalent combination of training and experience. 

Preferred Experience, Skills, Training/Education  

Completion of a bachelor’s degree; proficiency with Microsoft Office; ability to follow established procedures, ability to enforce rules and perform work requiring considerable detail and accuracy; two years of library work experience; knowledge of library series and systems such as Symphony and ILLiad; ability to supervise student employees; demonstrated ability to communicate effectively in oral and written form; ability to establish and maintain positive working relationships with library users and library personnel; ability to work consistently and reliably. 

Special Instructions to Applicant  

  • Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section. 
  • If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment). 
  • Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities. 
  • Applicants must be currently authorized to work in the United States on a full-time basis. 

For more information and to apply, applications must be received in the Department of Human Resources by the closing date of 04/06/2023 to be considered.  Please submit an online ECU application for vacancy # 977214 to ECU Human Resources at 

Eligibility for Employment  

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S. 

 East Carolina University is an Equal Opportunity/Affirmative Action Employer.  

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