Job Posting: Library Technology and Reference Specialist, Springfield, VA
This job is being reposted. Job posting open until 12/5/19.
Northern Virginia Community College, Medical Education Campus Library, Springfield, VA.
The Library Technology and Reference Specialist has two primary functions:
1. Support and enhance user access to information by providing reference and instruction services
2. Provide technology support to users, including coordinating with the IT department to update, troubleshoot, repair, and maintain the library’s technology (computers, software, printers, scanners, assistive technology, etc.).
Duties and Responsibilities: Support and enhance user access to information by providing reference and instruction services; Provide in person and online reference services; Apply independent judgement and decision-making regarding library patrons and services; Teach library instruction in classroom setting and provide supplemental support as needed through research guides, tutorials, handouts, etc.
Provide technology support to users, including coordinating with the IT department to update, troubleshoot, repair, and maintain the library’s IT-managed technology (computers, software, printers, scanners, assistive technology, etc. Independently maintain the library-owned technology (tablets, laptops, media equipment, etc.). Serve as a point of contact for technology support in library. Coordinate with IT Department and Instruction & Technology Librarian to keep library technology working, up-to-date, and user-centered. Assist the Instruction & Technology Librarian in the selection and implementation of new technology resources and services. Additional responsibilities include: contributing to the NOVA Libraries social media outreach; creating and updating research guides, manuals, and other instructional objects/tools, collection development, circulation desk services, serving on campus/college committees, managing and maintaining MEC history archives, and other tasks/projects as assigned. Reports to Instruction & Technology Librarian.
Minimum Qualifications: Bachelor’s degree with 18 graduate credit hours in library science, or equivalent combination of education, training and experience. Experience providing reference and instruction services .Experience with PC, printer and other computer equipment updating, troubleshooting and maintenance. Some customer service experience.
Preferred Qualifications: ALA accredited Master’s degree in library/information science. Academic library experience. Teaching experience. Public services experience providing reference and circulation services. Experience with web publishing, learning management systems, and current and emerging web technologies. Experience in training students and/or staff in technology use. Experience with Integrated Library Systems, Springshare products, CONTENTdm, social media platforms, and library databases.
Required Knowledge, Skills, and Abilities: Flexible self-starter and ability to work with a diverse clientele. Good knowledge of library resources, classification, and circulation services. Ability to teach information literacy and research skills. Excellent customer service skills. Strong communication and collaboration skills and the ability to assist people from diverse backgrounds and varying education levels. Ability to work independently. Strong computer aptitude and ability to troubleshoot computer and software problems. Knowledge and understanding of software, web technologies, and computer networking. Good knowledge of new and emerging technologies. Skilled in MS Office. Knowledge of graphic design, video editing and web development software. Ability to independently create and maintain web pages using standard HTML editors. Physical ability to reach shelves from 5’ to 8’ in height with a stool and to lift books and computer equipment up to 15 lbs.