Upcoming Webinar: Leveraging Culture to Enhance Care Tuesday August 21

Thank you to everyone who attended last week’s SCR CONNECTions webinar, Strategies to Ensure Rapid Response to Emerging Agricultural Health Threats! If you missed our great discussion of AgriSafe and how to address agricultural health threats, you can now watch the recording on our YouTube channel. Find the link on our Archived Webinars page https://nnlm.gov/scr/professional-development/archived-webinars or view the video directly here: https://youtu.be/LiMgZ5g4WXw.

I’d also like to remind you to mark your calendars for our upcoming Patient Safety webinar, Achieving Transformation: Leveraging Culture and Visible Improvement to Enhance Care and Experience for Patients and Personnel to be held next Tuesday, August 21st at 1pm CT / 12pm MT. Drs. Allan Frankel and Maleek Jamal have a great session prepared, so I hope many of you will be able to join us!

Full details of the session are included below, as well as on our website https://nnlm.gov/scr/training/connections. No registration is required for this class, and we encourage everyone to share this with colleagues and other potentially interested parties! We hope to see you there!

Achieving Transformation: Leveraging Culture and Visible Improvement to Enhance Care and Experience for Patients and Personnel Guest Speakers: Allan Frankel, MD, and Maleek Jamal, PhD, Safe and Reliable Healthcare

Date: Tuesday, August 21, 2018

Time: 1pm CT / 12pm MT

Co-Sponsored by: University of North Texas Health Science Center Institute for Patient Safety

Description: Dr. Allan Frankel and Dr. Maleek Jamal of Safe & Reliable Healthcare will engage attendees with:

  1. A published and proven framework to achieve Cultural Transformation, co-developed with Institute of Healthcare Improvement [IHI] 2. Methods and tools to effectively measure culture, enabling direct data linkages to outcomes like readmissions, CLABSIs, HCAHPS.
  2. Easy-to-implement strategies to reduce burnout, and engage frontline teams in ongoing improvement work at the unit level. Includes best practice insights from Mayo Clinic, NYU, and the Military Health System.

Speaker Bio: Dr. Allan Frankel is a physician who uses his 30 years of clinical experience, healthcare administration, and knowledge of patient safety and reliability science to help health care organizations and clinicians improve the reliability and safety of the care they deliver to patients. He is an anesthesiologist with pediatric and cardiac expertise who has worked in academic and community settings. From 2000 to 2007 he was the Patient Safety Officer for Partners Healthcare, the umbrella organization for many of Harvard’s Boston hospitals. Since 2007, Dr. Frankel has focused on improving the analysis and use of health care organizations’ cultural survey data and risk/quality data to support and hone improvement efforts in pursuit of operational excellence. Beginning in 2013 he has focused on developing an intuitive and easily instituted management system to foster the organizational culture necessary for operational excellence and high reliability. His group, Safe & Reliable Care, created LENS, a Learning and Engagement System, now implemented in healthcare and non-healthcare organizations across the USA. Over 20 years, Dr. Frankel has co-chaired a host of collaboratives sponsored by The Institute for Healthcare Improvement (IHI). He cocreated and teaches in the IHI Patient Safety Executive Development Program, a seven-day intensive course for patient safety officers and hospital leaders that has trained over 2,000 patient safety officers worldwide.

Dr. Maleek Jamal is a healthcare strategist and implementation leader who helps health systems achieve the Triple Aim by building the system and site-level infrastructure, capacity, and cultural alignment across the care continuum to enable transformation. He began his career in regenerative medicine, earning his doctorate from the Genome Innovation Center at McGill University in Montréal, and went on to cofound a biotechnology company that patented and advanced a new therapy for diabetes. Dr. Jamal then joined and went on to lead the healthcare practice of the Boston Consulting Group where he partnered with boards, CEOs, and business unit leaders from Fortune 100 organizations. His project teams focused on business imperatives for growth and operational turnaround that required both the integration and alignment of organizational resources, and the development of new business units to disrupt markets. Since 2009, Maleek has advanced efforts to measure and improve culture and burnout across US healthcare, delivering consulting and SaaS solutions to more than 1300 hospitals. He has worked closely with executive and clinical leaders from organizations including Mayo Clinic, Kaiser Permanente, the University of California, Alliance Healthcare Services, and the Military Health System to develop and implement high reliability transformations that have created new clinical, operational, and financial value.

For more information: https://nnlm.gov/scr/training/patient-safety-series. No registration is required for this class.

To Join the Meeting:

  1. Go to https://nih.webex.com.
  2. Enter the session number: 621 907 523 and password: patient
  3. Please provide your name and email address.
  4. You may have to download and install a web add-on or run a temporary application depending on the browser you use.
  5. Select your audio connection preference:

Call using computer – Adjust settings and test the connection

Call from WebEx – Enter your direct phone number and press 1 when prompted

Call in – Call: 1-650-479-3208 (US/Canada toll number) Enter access code: 621 907 523 # Enter the Attendee ID on your screen and press #

  1. If you are using a mobile device, your access code is: patient

For live captioning, please use http://livewrite-ncc.appspot.com/attend?event=cit001

For any technical issues, please call: 817-735-2223.

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